At SyemDesigns, we strive to provide you with the highest quality artistic products and services. However, we understand that circumstances may arise where a refund or return is necessary. Please read our refund and returns policy carefully to ensure a smooth process:
- Refund Eligibility:
- Products: We offer refunds on physical products within 30 days of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Services: Refunds for services will be evaluated on a case-by-case basis, depending on the nature of the service provided. Please contact us directly to discuss any concerns or issues you may have.
- Return Process:
- Products: If you wish to return a physical product, please contact us within 7 days of receiving the item. We will provide you with instructions on how to proceed with the return. Please note that return shipping costs will be the responsibility of the customer unless the return is due to our error or a defective product.
- Services: For service-related concerns, please reach out to us promptly. We will assess the situation and work with you to find a satisfactory resolution.
- Refund Processing:
- Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, the refund will be processed within 5 business days and credited back to your original method of payment. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
- Non-Refundable Items:
- Certain items are non-refundable, including digital downloads, personalized/customized items, and gift cards. These items are exempt from our refund policy unless they are faulty or defective.
- Damaged or Defective Items:
- In the rare event that you receive a damaged or defective product, please contact us immediately with photographic evidence of the issue. We will assess the situation and offer a suitable resolution, which may include a replacement or refund.
Please note that this refund and returns policy applies only to purchases made through our website, https://syemdesigns.com/. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team.
We reserve the right to update or modify this refund and returns policy at any time. Please refer to the policy on our website for the most up-to-date information.